Type of appointment: Full-time
Location: GWCT Head Office, Burgate Manor, Fordingbridge
Hours of work: 9 a.m. to 5.30 p.m. (with an hour for lunch)
Job Purpose
Working with IT Services Manager to provide first-line support for the IT Helpdesk, acting as the primary point of contact for GWCT staff across the UK, ensuring timely updates on progress and resolutions to everyday IT issues. To support IT Services Manager and Head of IT to maintain and implement IT security systems, ensuring we keep up to date with the latest risks and developments.
Key Accountabilities and Responsibilities
- Diagnose and resolve hardware and software issues efficiently, ensuring IT Helpdesk is maintained efficiently, liaising with senior colleagues when appropriate
- Manage laptops and smartphones using the Intune platform and connect, configure and maintain desktops, laptops and peripheral devices
- Configure and maintain software on desktops and laptops
- Provide network support, including maintaining user accounts and troubleshooting network and internet connectivity issues in a Windows Server Active Directory environment
- Assist IT Services Manager and Head of IT with strategic planning initiatives, maintaining an up to date knowledge of the latest developments
- Track IT inventory and maintain accurate records
- Maintain antivirus installations through a central administrator’s console
- Provide occasional support for network servers, assisted by external server support providers
- Produce monthly reports and KPIs from helpdesk data
- Work with third party support providers to ensure seamless service delivery
Person Specification
- Knowledge of Windows 11 Essential
- Knowledge of supporting devices and software in a Microsoft Intune environment Desirable
- Knowledge of supporting a Microsoft 365 environment Essential
- Full, clean driving licence Essential
- Good interpersonal and communication skills Essential
- Knowledge of coding and backend website support Desirable
- Experience of working in a first-line technical support role Essential
- IT qualification or degree Desirable
- Ability to prioritise workload with good organisational skills Essential
How to apply
If you would like to apply for this role, then please send your cv and a supporting email outlining your suitability for the position to Judi Weston, GWCT Head of HR: jweston@gwct.org.uk by Friday, 3rd July 2026.